Privacy Policy
1. Who we are
store2story ("we", "us", "our") is a digital enablement and growth agency registered in India. We help local shop owners establish and grow their online presence through websites, social media, payment integrations, and marketplace management.
2. Information we collect
We may collect the following types of information:
- Contact information — your name, phone number, email address, and business name when you reach out via WhatsApp, email, or our website.
- Business information — details about your shop, products, and services that you share with us during consultation or onboarding.
- Usage data — anonymous analytics data such as page views, browser type, and device information collected through standard web analytics.
- Communication records — messages exchanged via WhatsApp, email, or other channels during our engagement.
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and provide consultations.
- Deliver the services you've engaged us for — building websites, setting up profiles, managing listings, etc.
- Send you updates related to your project or account.
- Improve our website and services based on usage patterns.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-party services
In delivering our services, we may use third-party platforms and tools including but not limited to:
- WhatsApp / Meta — for communication and business messaging.
- Google — for Google Business Profile, Analytics, and Maps integration.
- Payment gateways — such as Razorpay, Google Pay, PhonePe, and Paytm for payment processing.
- Marketplace platforms — Amazon, Flipkart, and Meesho for seller account management.
Each of these services has its own privacy policy. We encourage you to review their policies when your data is shared with them as part of our services.
5. Data security
We take reasonable measures to protect your information from unauthorised access, alteration, or destruction. This includes using secure communication channels (HTTPS, encrypted messaging) and limiting access to personal data to team members who need it to deliver services.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project-related data is retained for the duration of our engagement plus 12 months, after which it is securely deleted unless you request otherwise.
7. Your rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or incomplete information.
- Delete your personal data, subject to any legal retention requirements.
- Withdraw consent for any processing based on consent at any time.
To exercise any of these rights, contact us at contact@store2story.com.
8. Cookies
Our website may use essential cookies to ensure proper functionality. We do not use cookies for advertising or tracking purposes. If we introduce analytics cookies in the future, we will update this policy and provide appropriate notice.
9. Children's privacy
Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact us
If you have questions about this privacy policy or how we handle your data, reach out to us:
- Email: contact@store2story.com
- WhatsApp: +91 93803 22267